SillyDog701

[humpd]

I still cannot get NS 7.01 mail to save my sent mail. I have gone into "mail and newsgroup account settings" to be sure the save sent mail boxes are checked, I have tried changing the file that the mail is saved to and that failed. I have created a new file (New Sent Mail) and directed copies of sent mail to go automatically there, and that didn't work. I have gone into Windows\Application Data\Mozilla\Profiles\"my profile"\MWTFU708.slt\mailhost.ameritech.net --- where I found the "sent.msf" files which I deleted as Fulvio instructed in my previous posting. I still cannot access any sent mail that I send and either can my wife. NOW, by the way, when I go to my profile mail area in Windows Explorer, I have TWO of all the files that are in mail -- 2 inboxes, 2 sent, 2 trash, etc. One other thing, the first time I deleted the "sent.msf" files, after I re-booted NS and went to mail and found that the sent mail folder still did not have sent mail, when I went back to my profile, the "sent.smf" was back! I am at a complete loss. I hope someone can help me. By the way, I am receiving mail just fine, mail goes to the trash just fine, it is just the "sent" folder that I am having problems with.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[captjlddavis]

Been following along with interest.

Just a couple of points:

1. Are you able to "FILE" (with toolbar) a msg from let's say "inbox" to "Sent" box ?

2. Have you done a search of "prefs.js" with an editor" and looked for "sent" ? This will tell you where the setting for "sent" msg is being directed.

Mine reads :

user_pref("mail.identity.id1.fcc_folder", "mailbox://********@****.*****.com/Sent");

3. Do a file search *.* for a file containing some text from one of the MSG that you sent to yourself. If it is there it should geive you the location of the file.

After this perhaps we can determine what is going on.

Hope this is of some help.

HANG IN THERE.......

regards;

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (Compact)

[Fulvio]

I still cannot get NS 7.01 mail to save my sent mail. I have gone into "mail and newsgroup account settings" to be sure the save sent mail boxes are checked, I have tried changing the file that the mail is saved to and that failed. I have created a new file (New Sent Mail) and directed copies of sent mail to go automatically there, and that didn't work. I have gone into Windows\Application Data\Mozilla\Profiles"my profile"\MWTFU708.slt\mailhost.ameritech.net --- where I found the "sent.msf" files which I deleted as Fulvio instructed in my previous posting. I still cannot access any sent mail that I send and either can my wife. NOW, by the way, when I go to my profile mail area in Windows Explorer, I have TWO of all the files that are in mail -- 2 inboxes, 2 sent, 2 trash, etc. One other thing, the first time I deleted the "sent.msf" files, after I re-booted NS and went to mail and found that the sent mail folder still did not have sent mail, when I went back to my profile, the "sent.smf" was back! I am at a complete loss. I hope someone can help me. By the way, I am receiving mail just fine, mail goes to the trash just fine, it is just the "sent" folder that I am having problems with.

Hi, creating a new sent mail file will do no good. Sent mail has the file "sent". and the header file "sent.msf", just like Inbox and Inbox.msf, which is recreated if deleted. Here I will have to start almost from scratch. Can you see the Sent mail in NS4.x? And, is the SMTP exactly the same.
Do you have two files each in the Mail folder, with exactly the same name, in the same account? For instance, I have two POP accounts, both of which would be in the Mail folder. And, two folders. : mail.softhome.net, and the other is pop.central.cox.net, which is my main account, and the only SMTP, which is smtp.central.cox.net. In other words all mail is sent through my default SMTP. I have seen some problem when I set up the SMTP, with an account other than Cox, because name and password was checked by default. I do not need authentication, and it seems to reduce the chance of problems. Now if you delete an account, you do not lose the file. I have had to do that with Netscape webmail, which I, repeatedly entered, and deleted. There was one folder for each account. This is what I meant when I suggested that you delete the account, and then put it in again. It takes little time to do it, and, if you see that the old Sent file had more than 2kb, you got something. So you would have two separate folders for the account, each one with identical file names. And, you can copy the old Inbox and Sent files from ameritech.net to ameritech.net-1. This is a complicated mess that could be tested, but you have to put yourself on track, and let Netscape do things its own way.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (Compact)

[humpd]

Thanks everyone for your help. In regard to CAPTJLDDAVIS's instructions, I was able to copy an email message from my inbox to the sent box. So, my next question is this: (please excuse my lack of knowledge in this area) but, how do I find the "prefs.js" file and how do I edit it? My second question is to Fulvio. Should I restore the "sent.msf" files I deleted earlier? Also, should I attempt to put the contents of my files in the "ameritech.net" file into the "ameritech.-1 file? I no longer have NS 4.7 installed but I can re-install it if necessary from a CD. My backup browser is IE6. I am hoping that the problem lies in the "prefs.js" file and, if so, I assume that it is fairly easy to fix. Again, thanks for all of your help. Maybe we can solve this problem.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[humpd]

I was able to get into the edit mode of the prefs.js file and here is what I found. It reads:

Code: Select all

user-pref("mail.identity.fcc-folder", mailbox%//dhumpal%40ameritech.net%2fmailhost.cle.ameritech.net@localhost/sent");

I WAS using the "localhost" for the server entry when I was using an earlier version of my antivirus (PC-Cillin) because that was the only way it would scan Netscape mail. But when I upgraded to PC-Cillin 2003, I changed the "localhost" back to "ameritech.net". Could that be the problem and, if so, if I edit out the "@localhost " at the end of the "pref.js" line, might that solve the problem?

[EDITED, using CODE and add one space]

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[captjlddavis]

Greetings:

Looks like we crossed in the mail...........

Lets make sure that we a re in the right profile first.


Perhaps I should have done step 3, before step 2.

(determine exactly which profile we are in.)

If you can send/receive mail try the following:

Send yourself an email with a unique subject (e.g. "xyxyxyz" without quotes)

Download email. If everything is working right you should get the email.

close NS.

Set display all files.

Do a file search for *.* containing the unique text string that you had for subject.

This should return the location of your active profile wherever it may be.

In this profile you will find prefs.js (this is the prefs.js that I was refering to)

BACK UP BEFORE YOU PROWL AROUND

Look in here fore"sent" this will show where the sent copies are being directed to.

Let me know what you find.

regards:

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (Compact)

[humpd]

CAPTJLDDAVIS: I followed your directions. I emailed myself a message with the subject: xyxyx. I then went to the control panel and made sure "display all files" was checked. I then went to my profile, mail and looked in both the "sent" and the "sent.msf" files and could not finds anything with "xyxyx" in it. I searched the following strings: *.*xyxyx, *.xyxyx, xyxyx. I then searched for "subject: xyxyx" and again found nothing. I then searched in my inbox using the same procedure and was able to find "subject: xyxyx" in the "inbox" file. The bottom line is that the file was saved correctly in the inbox but was nowhere to be found in the "sent" files. I searched both the "mailhost.cle.ameritech.net" folder and the "mailhost.cle.ameri - 1" folder. There were no files at all in the "ameri-1" folder. Could it be that if I go into "prefs.js" and edit the line where I DO find the "\sent" to get rid of the "@localhost" that NS will save the file in the proper place? Thanks for all of your help. By the way, I will not edit "prefs.js" unless you think it is OK to try after I back it up.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[RootsMan]

Greetings,

Try to find the location where your "sent" mail is being saved by doing the following...

1. Load Windows Explorer
2. Click once on My Computer
3. Press the F3 key to display the search utility
4. Search all files, *.* for the string xyxyx

This should find the mail that is in your inbox and should also find it in your sent box, if Netscape is actually saving your sent mails.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[humpd]

Rootsman: thanks for your help. Here is what I did following your directions. I got into Windows Explorer, then went to my computer, highlighted drive C, hit F3 and searched using the "containing text" window the "xyxyx", without quotes. Search found a large number of references to that string, but the ones that seem pertinent are as follows (Below I will list the names of the file and its location):
2A2648Fd01, 481DD80d01, 6510A252d01, A224F58d01 -- all of these in windows\application data\mozilla\profiles\myname\mwtfu708.slt\cache

THEN, I found two other locations. Inbox (a 24,400 kb file) located in the same as above except for "cache" is was "mail\mailhost.cle.ameritech.net and another inbox in the same location containing 35 kbs. The PREFS.JS file that has the word "sent" in it is:

Code: Select all

user_pref("mail.identify.fcc_folder", mailbox%//myscreenname%40ameritech.net%2Fmailhost.cle.ameritech.net@localhost/sent");

I don't know what you can get from this but it seems that Netscape is not saving sent email anywhere.

[EDITED, using CODE to avoid horizontal scrolling]

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[captjlddavis]

humpd,

I am at a loss as to what is going on.

My advice is clear everything and start over. There are entirely to many things going on to try and repair them.

Sorry that I could not be more help.

Regards:

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (Compact)

[humpd]

Thanks for all of your help. I really appreciate it. The really strange thing is that when I copy mail in my inbox to any other folder (templates, sent, trash), the email is there! So, that tells me that NS can FIND the sent folder but is is just not sending it there. Let me ask just a couple more questions -- you have spent enough time on my problem -- (1) if I start over as you suggested, is there a way to save my and my wifes saved email which we keep in the inbox? (2) by start over, do you suggest uninstalling NS 7.01 as well as the profiles in the Windows\Application Data\Mozilla (which I guess I would just delete the "Mozilla folder right?) And finally (3) can I keep NS 7.01 and just delete the profiles (except the default) after saving my saved email (saving the email is very important).
Again, thank you very much.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[Fulvio]

Thanks for all of your help. I really appreciate it. The really strange thing is that when I copy mail in my inbox to any other folder (templates, sent, trash), the email is there! So, that tells me that NS can FIND the sent folder but is is just not sending it there. Let me ask just a couple more questions -- you have spent enough time on my problem -- (1) if I start over as you suggested, is there a way to save my and my wifes saved email which we keep in the inbox? (2) by start over, do you suggest uninstalling NS 7.01 as well as the profiles in the Windows\Application Data\Mozilla (which I guess I would just delete the "Mozilla folder right?) And finally (3) can I keep NS 7.01 and just delete the profiles (except the default) after saving my saved email (saving the email is very important).
Again, thank you very much.

For some reason the page extends a lot more to the right than usual, and it drove me batty, until I realized that I could read read it normally, by replying. I has never done this before.
To finish one question which you asked earlier, it is safe to delete any file with the .msf extension, because they will be rebuilt. Now, for the recurring problems, I do not quite understand this saving your wife's mail in what appears to be a single Inbox. If you want to have a single profile, you should a Mail Account for her, and one for her. And, a single SMTP should do the job. Just leave the profiles alone. If you created another profile, work with it, first rename the old Inbox to Inboxold, or anything you like from the old profile, and paste it to the new Mail subfolder in your .slt main folder . As for the Sent file, single click, and you should see if there is any content, and if over 2kb give it the same treatment as the Inbox. Now, whatever new mail you have should go into the files called Inbox, and Sent should have the new Sent mail. The renamed folders should be readable, but nothing new will go there If you have a proper profile, you can use it with the same 7.01.
I think that you must be doing something strange to have such problems. But you should cut down on possible problems, if you and your wife have different Profiles, and different mail set up. I have done this for my wife, and there has never been a problem.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.3a) Gecko/20021212

[humpd]

Fulvio: I do have separate profiles for both me and my wife. So the problem of not saving sent mail is affecting both of us. I want to make sure I understand what it is you think I should do. I THINK you are saying that I should (1) rename the inboxes in both my wife's and my profile to something like "inboxold". Next (2) I should uninstall NS 7.01 and re-install it??? and then create New Profiles for both my wife and I and then (3) copy and paste the "inboxold" into the new inboxes. My concern is that if I use the same profiles as before, won't the same sent mail problem be inherited by the newly installed NS 7.01? What if I just make a backup copy of my old inboxes and sent folders and put them in a temp file, uninstall NS 7.01 and also delete the entire Mozilla folder in Windows\Application Data\Mozilla. Then, I could do a clean install of NS 7.01, create new Profiles for my wife and I and just copy the old Inboxes and Sent folders into the new inboxes. Will this work?

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[humpd]

One More Question (sorry): Where do I find the saved bookmarks because I want to save them as well. Thanks again.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 (CK-SillyDog)

[sisyphus88]

humpd,

You can delete all of the profiles via the profile manager, including the default, after saving whatever files you wish and not delete NS 7.x. You just use the profile manager to create new profiles. I'm not sure, though, that a clean install may not be the best, since your virus program, at one time, had some effect on the program, if I understood you correctly. Your choice. But reboot after deleting the old profiles.

This is what I have done to reinstall NS 7.x.

Your bookmark file is called "bookmarks.html" and it's in the first subfolder under your profile name. The file name will look like 18ccf854r.slt The numbers and letters are randomly generated by NS. But it is the only file under your profile name with the .slt extension. Click on that file and you will see your bookmarks and address books, the prefs.js file etc. Copy the bookmarks.html and your address books (the files with .mab as an extension -- except history.mab) to a safe backup folder. Copy your email folders, too (inbox, drafts, sent, etc., but don't bother to copy the ones with the .msf extension because those get regenerated by NS). To be cautious, give the mail files you save the extension .old for now.

One more thing to copy. NS has a subfolder called "plugins." If you have anything in it, copy those, too. Once you have copied mail, bookmarks, and address files, you can uninstall NS 7.x. When prompted, delete the profile files, too, as these seem to be problematic for you.

Then, go in with Windows Explorer and manually delete any files remaining under the NS directory and in the profile directory (Windows\Application Data\Mozilla\profiles\). Clean it up completely. Remove the registry.dat file from the Mozilla folder if it's still there. Everything should now be as it was before you first installed NS 7.x (except for some system registry entries, which we won't get into).

Make a new directory under C: called NS Users, and create two subfolders using new profile names. When you create your new NS profiles, you will use those names and then will browse to those new subfolders and let NS install the profiles in them.

Reboot. Close all virus checkers, and background programs. Reinstall NS 7.01. Close NS if it launches. Use the profile manager to make two new profiles, using the names you gave to the new subfolders.

Set up your browser preferences. Set up your new email accounts and mail preferences. Once you have everything up and running, close NS, copy your old bookmark and address book files into the new profile .slt folder. Remove the .old extension from your mail folders (inbox, sent, etc) and copy them into the new mail folder (the primary folder, not the "local folders" folder. Copy your plugins into the appropriate folder.

Once you have your new profiles up and running, you can delete the default profile made by NS -- use the profile manager for this task. Then use Windows Explorer to be sure the default profile is gone (probably Windows\Application Data\Mozilla\profiles\yourdefaultprofile). DON'T delete the registry.dat file this time -- it's in the Mozilla folder (it should be in the Mozilla folder). The registry.dat file contains information about all of your profiles, including the new ones you just created. If you delete the registry.dat file, you lose access to your new profiles and will have to remake your profiles.

You should be ok. Defrag your hard drive after all is said and done.

The above worked for me... I hope I haven't confused things more.... Good luck,
Sisyphus[/b]

UserAgent: Mozilla/5.0 (Windows; U; WinNT; en; Stable) Gecko/20020911 Beonex/0.8.1-stable