password problems sending e-mail on Netscape 4.79

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password problems sending e-mail on Netscape 4.79

Postby Anne » Mon 11 Jul, 2005 7:38 pm

I use Netscape 4.79 (with Windows 98 SE). I have two password authentication problems, one older and mildly annoying, the other newer and very annoying.
1. Ever since switching from ATT to Comcast, I've had to provide my password frequently when sending e-mail, even though I've told Netscape (Edit, Preferences, Mail & Newsgroups, Mail Server, Edit, Remember Password) to remember my password. Comcast refuses to give advice on this because it does not support Netscape. Suggestions?
2. This one is recent and worse. In the last couple of weeks, outgoing e-mail triggers the following message: Username and password required. This operation requires authentication. Please enter your user name and password. (My user name is already supplied in the field.)
When I insert my password and click OK, the same message simply appears again, ad infinitum. If I press CANCEL, I get message that says "Error getting password, password for mail user, [MYNAME]@smtp@comcast.net." [Why does it insert that "smtp," which isn't part of my e-mail address?] At this point, if I click SEND again, I get the normal "Password entry dialogue" window (the more usual one, described in #1, above), and I can eventually send the e-mail.
I'd thought from the timing that this might be related to putting AdAware on my computer, but even after I disabled it, the problem continued. It's driving my crazy. I'd be very grateful for advice.
UserAgent: Mozilla/4.79 [en] (Win98; U)
Anne
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Comcast & Netscape

Postby kmb3155 » Sat 23 Jul, 2005 3:35 pm

I'm having the exact same problem. Have you found a solution yet? Comcast just keeps making me mad.
UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)
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Comcast password problem

Postby Anne » Tue 30 Aug, 2005 5:50 pm

I did end up finding some useful info by going to the help forums at comcast.net and searching for "password authentication" and "valid password rejected."
UserAgent: Mozilla/4.79 [en] (Win98; U)
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