pdf and jpg errors

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pdf and jpg errors

Postby victorgrant » Fri 19 May, 2017 8:32 am

Hi everyone,

I am attempting to help my Grandma with a computer problem she is having. Normally I can just google a problem and resolve it without any issue. This one is proving to be...well...weird.
She will receive a few e-mails containing pdf documents, lets say....5 documents in an e-mail. There will ALWAYS be one pdf that wont open. Always. And it seems to always be the same document that does it (which contains a chart. Although I am currently trying to confirm with the sender exactly what was in these latest files). What happens is she gets an error that states "There was an error opening this document. The file is damaged and could not be repaired."

I didn't find the right solution from the Internet.
References:https://www.cnet.com/forums/discussions/pdf-and-jpg-errors/

Animated Video Example
UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36
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