SillyDog701

[oigle 1]

Publisher 98 problem
I use XP Home, Office 97 and Publisher 98.
I have previously created business cards in publisher, using inserted pictures from my "My Documents/My Pictures" folder. I now find Publisher won't recognise any of my jpg files when I attempt to insert one into a picture frame ???? The files will not appear on the selection menu. Most if not all my jpg files have been edited and enhanced using Picasa 3, which was recently upgarded to 3.5. Don't know if there is any relevance there. I had a problem with my PC some time back and had to reload the OS using a new serial number. Have re-run my Pub 98 disc and asked for a repair/replace of any missing files. No difference.
Any ideas anyone?? Thanks

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[PaulD]

Some basic problem isolation (I'm not familiar with Publisher or Picasa, so nothing specific) --
1. Internet search for [ picasa problems ]. There are mixed reports on Picasa 3 troubles.
1a. There is a possibility that the files have been corrupted.
2. Can you work successfully with a non-Picasa-ed jpg?
2a. Do you have available any files that that were manipulated with Picasa before version 3?
2b. Do you have available the original, pre-Picasa-enhanced, jpgs?
(When working with photos I like to keep the originals, hopefully with a Read-only setting, and copy them to a working folder for manipulations. The principle applies generally - keep Source files until one is absolutely certain that they are dispensable.)
3. Re: files not appearing - Can you view the files outside of Publisher, that is, right-clicking on a photo (in Explorer) and Open With some different program?
4. Is all your work done within one Windows logon? Any chance there is an accessing/permissions issue?

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[oigle 1]

Some good suggestions - thanks.
1. Internet search for [ picasa problems ]. There are mixed reports on Picasa 3 troubles.
1a. There is a possibility that the files have been corrupted.
2. Can you work successfully with a non-Picasa-ed jpg?
2a. Do you have available any files that that were manipulated with Picasa before version 3?
2b. Do you have available the original, pre-Picasa-enhanced, jpgs?
(When working with photos I like to keep the originals, hopefully with a Read-only setting, and copy them to a working folder for manipulations. The principle applies generally - keep Source files until one is absolutely certain that they are dispensable.)
3. Re: files not appearing - Can you view the files outside of Publisher, that is, right-clicking on a photo (in Explorer) and Open With some different program?
4. Is all your work done within one Windows logon? Any chance there is an accessing/permissions issue?

ANSWERS.
2. Nearly all are enhanced with Picasa. Will take a photo and try it without enhancement.
2a/2b. Not sure. Didn't keep originals unfortunately - take up so much extra HD space and only have an 80gig HD. May upgrade shortly and then I will start keeping them.
3. Files are available in all other programs I use. Will check further on that aspect.
4. No permission issues - only one logon used generally.

Will advise further when I try the above suggestions.
Thanks.

Further to the above :-
Tried a fresh picture with same result in Publisher. Refuses to find the file in "All picture formats" when doing the selection process. Have placed file on desktop and in a separate file in My Docs, still won't "see" it.
Tried inserting same piccy into a word document - no problems at all.
I might try completely uninstalling and reinstalling Publisher instead of the "repair" that I did. See what happens.
Further to above - uninstalled and reinstalled. No change, using a unaltered jpg file.

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[PaulD]

It looks like you've done some good narrowing of the possibilities.
1. Can Publisher handle files other than jpgs?
2. Does Publisher need to be run in a Compatibility mode? Possibly 'Windows 98'?
3. Double-check the Publisher Options/Settings/what-ever-the-user-settings-are-called.
4. Windows was re-installed. Has all service (Packs and other updates) also been added?
5. Was Office also re-installed?. This may be irrelevant, but have you also applied Office service? Specifically, the Compatibility pack?
References:
1;
2;
3;
4
6. Are there available any Publisher service packs and updates?
7. As you suggest: completely uninstall Publisher.
Clear Registry of references to it. Reinstall. Also updates. Set Compatibility?

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[oigle 1]

It looks like you've done some good narrowing of the possibilities.
1. Can Publisher handle files other than jpgs? INSERTED A .DOC FILE OK
2. Does Publisher need to be run in a Compatibility mode? Possibly 'Windows 98'? TRIED BOTH 98 AND NT FOR COMPATIBILITY
3. Double-check the Publisher Options/Settings/what-ever-the-user-settings-are-called. NOTHING MUCH IN THERE TO BE SET REALLY
4. Windows was re-installed. Has all service (Packs and other updates) also been added? YES - ALL SEEMS TO BE THERE
5. Was Office also re-installed?. This may be irrelevant, but have you also applied Office service? Specifically, the Compatibility pack? OFFICE NOT REINSTALLED. COMPATIBILITY PACK STILL SHOWS IN ADD/REMOVE PROGRAMS LIST SO ASSUME IT IS STILL OPERATIVE
References:
1;
2;
3;
4
6. Are there available any Publisher service packs and updates? PUBLISHER 98 IS TOO OLD UNFORTUNATELY
7. As you suggest: completely uninstall Publisher.
Clear Registry of references to it. Reinstall. Also updates. Set Compatibility? SET TO 98 PRESENTLY. TRIED NT ALSO WHICH SEEMS TO BE THE MODE OF CHOICE WITH OFFICE 97.

AM GETTING TO STAGE WHERE I BELIEVE MAYBE PUB 98 IS JUST TOO OLD NOW AND I MAY HAVE TO UPGRADE.
UNSURE IF ANY CONNECTION BUT HAD AN ISSUE THE OTHER DAY WITH AN UPDATE FROM MICROSOFT NOT INSTALLING PROPERLY. IT WAS UPDATE NO KB953297. AFTER MUCH INVESTIGATION I WAS ADVISED TO - uninstall .net framework 1.1 and all updates of it and then go to Microsoft and reinstall the above at service pack 1 level. THE UPDATE INSTALLED OK AFTER THAT BUT WONDER IF ANYTHING MAY HAVE BEEN LOST ALONG THE WAY? PROBABLY UNRELATED BUT ...

APPRECIATE YOUR HELP.

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[PaulD]

1. Sorry, my incomplete wording.
Can Publisher handle picture/graphics files other than jpgs?
For instance: TIF, BMP, GIF. Test by using Paint and doing a Save As with a non-jpg extension.
Can you confirm that an Open within Publisher will display all files with extensions other than jpg?
2-6. OK.
7. "Clear Registry of references to" Publisher after uninstalling it.
Not clear if you went through this labor of love.

When one does an Open within a program, the panel that shows which files are available is created by an internal invocation of Explorer. It is puzzling why jpg's are not visible.

When Publisher is installed, does it give one an option to select which file types to support, perhaps Import and Export Filters?

I did a Find for [ jpg ] in my Registry. There is one key that may be a clue:
In HKEY_CLASSES_ROOT\Applications\mspaint.exe\SupportedTypes is a list of 14 file types that Paint supports. Do you have a similar key for Publisher (mspublisher.exe, or whatever)?

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[oigle 1]

1. Sorry, my incomplete wording.
Can Publisher handle picture/graphics files other than jpgs?
For instance: TIF, BMP, GIF. Test by using Paint and doing a Save As with a non-jpg extension.

YES ---- CAN INSERT A TIF FILE AND ALSO A GIF FILE. BMP WON'T WORK. UNREAL. JUST DOESN'T "SEE" THEM. LOOKING AT THE ACCEPTED FORMATS IN PUBLISHER, JPG IS CERTAINLY ONE OF THEM, AS IS TIF, GIF AND BMP. WONDER WHAT IS GOING ON?? DIDN'T GET INTO HKEYS - NOT COMP LITERATE ENOUGH TO DABBLE THERE.

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[PaulD]

Editing the Registry is pretty straightforward. The presented structure is similar to what one sees in Explorer.
Go to Start. If 'Run' appears in the right panel, click it and key in Regedit.
If Run is not there, go to All Programs > Accessories > Command Prompt. Again: Regedit.

To get familiar with editing, first follow the path I posted to get to the mspaint.exe entry.
Expand each tree level that you see (you'll have to scroll down quite a ways to get to the 'Applications' line, then continue) until you get to the 'SupportedTypes' key. Just click on it. In the right pane will be the list of supported types.

Now, back up 2 levels and locate the key for Publisher; I don't what it's name is. Then examine the subkeys to see if there is a list of 'types' shown. (I don't know that this exists, but it is worth a try.)

As long as you are only looking at entries in the Registry there is no chance of harm. If you are nervous about it, however, you can create a Restore point first if you wish. But to avoid confusing the system, it is advisable not to initiate any unnecessary programs while the Registry edit session is in progress.

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[oigle 1]

No listing of types shown there.
Did a full uninstall again, ran a register cleaner, restarted comp, did a fresh install and still the same.
Think I'll just give up on this and keep my eyes open for a later version of Publisher at the right price
Meantime, I can use it with gif and tiff so no real problem. Just annoying !!

Thanks for all your help.

Oigle 1 (Ian)

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