SillyDog701

[audreyb]

When I try to access Heartcenteronline.com, I get the following error message:
Error Occurred While Processing Request
The system has attempted to use an undefined value, which usually indicates a programming error, either in your code or some system code.

Null Pointers are another name for undefined values.

Please try the following:

* Check the ColdFusion documentation to verify that you are using the correct syntax.
* Search the Knowledge Base to find a solution to your problem.

Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax;nscd1)
Remote Address 141.158.112.195
Referrer
Date/Time 13-Sep-04 09:54 PM
Stack Trace

I don't understand it. If I want to access this site I must use IE which I don't like.

What is the cold fusion documentation?
I am using Windows XP.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[Alice]

Any particular page giving you that error? Have you tried reloading the page, or clearing the cache?
Edit > Preferences > Advanced > Cache

The "Enter Patients and Consumers" and "Enter Professionals" buttons at http://www.heartcenteronline.com both worked without any problems, with and without popups blocked.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[audreyb]

Have tried all of that. Do you know what Cold Fusion is? I can't find anything on it.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[Alice]

http://www.macromedia.com/devnet/mx/col ... ro_61.html

By now, just about everyone knows that ColdFusion MX is a compiler—it compiles CFML code to Java bytecode. Actually, that is almost true; what ColdFusion MX actually does is generate Java source code corresponding to the original CFML, then it compiles that Java it generated to bytecode.

More links here:
http://www.macromedia.com/devnet/mx/col ... arted.html

My guess is that you are seeing a programming error on one of the webpages visited..

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

[Fulvio]

Have tried all of that. Do you know what Cold Fusion is? I can't find anything on it.

Audrey,
I don't have any problem with FF1.01pr. My guess is that you may not have the flash plugin in your plugins folders. Let's see if you have npswf32.dll.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

[Alice]

Have tried all of that. Do you know what Cold Fusion is? I can't find anything on it.

Are you kidding?

Enter ColdFusion into any search engine and you will get more links then you will know what to do with. I remembered seeing it mentioned at Macromedia's site which is why I started there.

Here's a definition, from http://www.techweb.com/encyclopedia/

ColdFusion

An application development tool from Macromedia for writing Web pages that interact with databases. Instead of writing tedious CGI and Perl scripts, operations are coded in the ColdFusion Markup Language (CFML) which uses HTML-like tags embedded in the Web pages. The ColdFusion engine, which interfaces with a Windows-based Web server, interprets the codes, accesses the database and delivers the results as HTML pages for the Web browser. ColdFusion was originally developed by Allaire Corporation, Cambridge, MA, which merged with Macromedia in 2001.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

[Fulvio]

You will need the file which mentioned above. Have you tried?
Unless you are a developer, don't get hung up on ColdFusion.
I did one more test. I removed the npswf32.dll file from the plugins folder, and I could not access the site. I put it back, and I could. Draw your own conclusions. I have flash player 7.0

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3

[Alice]

I did one more test. I removed the npswf32.dll file from the plugins folder, and I could not access the site. I put it back, and I could. Draw your own conclusions. I have flash player 7.0

I had no problems accessing the site with the flash plugin disabled, except that I saw the "missing plugin" puzzle-piece symbol in place of the flash ads.

I did notice that the site needs Java to load, as evidenced by the "cup o' Java" icon that appeared in the system tray (near the clock).

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

[Antony]

When I try to access Heartcenteronline.com, I get the following error message:
Error Occurred While Processing Request

It seems to me that's the webserver configuration error at Heartcenteronline.com's end. You need to wait for them to fix the problem. You can't do anything about that, besides reporting to Heartcenteronline.

ColdFusion is a webserver, just like Apache.

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/125.5 (KHTML, like Gecko) Safari/125.9

[Fulvio]

I did one more test. I removed the npswf32.dll file from the plugins folder, and I could not access the site. I put it back, and I could. Draw your own conclusions. I have flash player 7.0

I had no problems accessing the site with the flash plugin disabled, except that I saw the "missing plugin" puzzle-piece symbol in place of the flash ads.

I did notice that the site needs Java to load, as evidenced by the "cup o' Java" icon that appeared in the system tray (near the clock).

I thought that Java was needed, and I have the latest version. I will have to find out why it is not visible. I am doing ok with NS7.1.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) (CK-SillyDog)

[Alice]

I took the ColdFusion Feature Tour from the link at http://www.macromedia.com/devnet/mx/col ... arted.html

As I understand it, ColdFusion is both a program that runs on a server AND a scripting language (CFML) used to develop web applications and components. ColdFusion itself is a Java application, according to the feature presentation.

I found an article which may explain why some people get errors and other people don't:

http://www.macromedia.com/support/coldf ... n18171.htm
Missing session variables when using the cflocation tag

Developers who use session variables may find that some customers on their web site experience "lost sessions." When this occurs, the page generates an error message similar to the following:

An error occurred while evaluating the expression:

#session.var1#
Error resolving parameter SESSION.VAR1
The session variable VAR1 does not exist.

<snip>

The error occurs because the CFID/CFToken cookies are not passed to the browser. Instead, the cflocation tag redirects the request to a new page (for this example, it redirects to a page called secondpage.cfm).

Important note: Cookies are not passed between server side redirections--in this case by using the cflocation tag. Cookies are passed either from the browser to the webserver to the ColdFusion Server, or when they are first set, from the ColdFusion Server to the webserver to the browser.

<snip>

Therefore, if secondpage.cfm tries to read the session variable, it will be undefined and throw an error message. Also note that if secondpage.cfm returns an "undefined session variable" error to the user, the error message will not include the CFID/CFToken cookies with that error. ColdFusion does not return cookies when an error is generated.

audreyb,

I'm not saying that your error is due to cookies stored or blocked by Netscape but it wouldn't hurt to go to Netscape's Edit > Preferences > Privacy&Security > Cookies > Cookie Manager and remove any heartcenteronline cookies you see listed, either under 'stored cookies' or on the 'cookie sites' tab. Also make sure your cookie permissions are not set too restrictively (either accept all cookies or set the privacy settings to 'medium').

Fulvio,

I tried the site again in Mozilla 1.7.3 and the Java plugin loaded again, as evidenced by the Java icon appearing. Maybe you have UNchecked the option to "show Java in System Tray" in the Control Panel > Java Plugin, Basic tab?

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[Fulvio]

Hi Alice,
I did nothing, and WinXP does a good job of hiding things like Java Plugin. Yes, the Java in System Tray was unchecked. It must be defaault, at least for me. Nowonder that I never saw it since I got WinXP.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[audreyb]

I was able to access the site when I created a new profile in NS. Is there any way I can transfer everything to the new profile, eg email, bookmarks etc.
I would have uninstalled and reinstalled to try to solve the problem but didn't want to lose everything.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[Alice]

Your profile data, including MAIL, bookmarks, address book, cookies and passwords, and your preference settings, are all stored in each profile folder's xxxxxxxx.SLT folder (xxxxxxxx is a random string). In Windows 2000 & Windows XP the default profile location is :
C:\Documents and Settings\%USER%\Application Data\Mozilla\Profiles\<profile name>\
....the Application Data folder is normally hidden in Win2000/WinXP, so, you need to open Control Panel (or any folder's Tools menu) and go to Folder Options and set your View options to view hidden files and folders.

To transfer an ENTIRE profile to a new profile, the suggested Netscape 7.2 or Mozilla 1.7+ method would be to create a new profile, as you've done, and then copy the contents of the old profile's .SLT folder and paste into the new profile's .SLT folder, replacing the existing files, as explained in this Netscape 7 Help webpage, under If you're restoring from Netscape 7.2:
http://ilias.ca/netscape/profilefaq/#transferring

HOWEVER, doing so may transfer the problem to the new profile, so I would use the method under "Selectively transferring certain data" instead (same webpage) or use the instructions here:
http://home.att.net/~cherokee67/NS7newprofile.html

Start off with just the bookmarks, address book and MAIL.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[audreyb]

Thanks, Alice. I was able to resolve the problem by deleting the cookies listed for Heart Center as suggested by Fulvio.
But I'm glad to have this info in case I need it in the future.
Audrey

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)