SillyDog701

[Edward]

After upgrading SuSE Linux from 9.0 to 9.1, I've been unable at times to print anything to Epson Stylus Color printers. This occurred on two different systems, one has a Stylus Color 400, the other has a Stylus Color 640.

What follows is part of the error log from the system with the SC 640. Print jobs 1 and 2 are of the same page, sent by the Opera web browser. Job 1 failed, jobs 2 through 4 printed successfully.

This also occurred when printing a PDF file from Adobe Acrobat Reader, so this is not specific to any one application.

The only remedy so far that I found, was to remove SuSE 9.1 and reinstall 9.0, which has been done.

Is there anything in these logs which might indicate where the problem might have been? Thank you for any assistance.

Code: Select all

I [05/Jul/2004:12:06:18 -0400] Adding start banner page "none" to job 1.
I [05/Jul/2004:12:06:18 -0400] Adding end banner page "none" to job 1.
I [05/Jul/2004:12:06:18 -0400] Job 1 queued on 'styluscolor640' by 'user1'
I [05/Jul/2004:12:06:18 -0400] Started filter /usr/lib/cups/filter/pstops (PID
7029) for job 1.
I [05/Jul/2004:12:06:18 -0400] Started filter /usr/lib/cups/filter/pstoraster
(PID 7030) for job 1.
I [05/Jul/2004:12:06:18 -0400] Started filter
/usr/lib/cups/filter/rastertoprinter (PID 7031) for job 1.
I [05/Jul/2004:12:06:18 -0400] Started backend /usr/lib/cups/backend/parallel
(PID 7032) for job 1.
E [05/Jul/2004:12:06:18 -0400] Bad request line "request id is styluscolor640-1
(1 file(s))"!
E [05/Jul/2004:12:06:20 -0400] PID 7030 stopped with status 1!
I [05/Jul/2004:12:06:20 -0400] Hint: Try setting the LogLevel to "debug" to
find out more.
E [05/Jul/2004:12:06:20 -0400] [Job 1] No pages found!
E [05/Jul/2004:12:06:20 -0400] PID 7031 stopped with status 1!
I [05/Jul/2004:12:06:20 -0400] Hint: Try setting the LogLevel to "debug" to
find out more.

I [05/Jul/2004:12:07:49 -0400] Adding start banner page "none" to job 2.
I [05/Jul/2004:12:07:49 -0400] Adding end banner page "none" to job 2.
I [05/Jul/2004:12:07:49 -0400] Job 2 queued on 'styluscolor640' by 'user1'
I [05/Jul/2004:12:07:49 -0400] Started filter /usr/lib/cups/filter/pstops (PID
7039) for job 2.
I [05/Jul/2004:12:07:49 -0400] Started filter /usr/lib/cups/filter/pstoraster
(PID 7040) for job 2.
I [05/Jul/2004:12:07:49 -0400] Started filter
/usr/lib/cups/filter/rastertoprinter (PID 7041) for job 2.
I [05/Jul/2004:12:07:49 -0400] Started backend /usr/lib/cups/backend/parallel
(PID 7043) for job 2.
E [05/Jul/2004:12:07:49 -0400] Bad request line "request id is styluscolor640-2
(1 file(s))"!

I [05/Jul/2004:12:09:31 -0400] Adding start banner page "none" to job 3.
I [05/Jul/2004:12:09:31 -0400] Adding end banner page "none" to job 3.
I [05/Jul/2004:12:09:31 -0400] Job 3 queued on 'styluscolor640' by 'user1'
E [05/Jul/2004:12:09:31 -0400] Bad request line "request id is styluscolor640-3
(1 file(s))"!
I [05/Jul/2004:12:09:54 -0400] Started filter /usr/lib/cups/filter/pstops (PID
7047) for job 3.
I [05/Jul/2004:12:09:54 -0400] Started filter /usr/lib/cups/filter/pstoraster
(PID 7048) for job 3.
I [05/Jul/2004:12:09:54 -0400] Started filter
/usr/lib/cups/filter/rastertoprinter (PID 7049) for job 3.
I [05/Jul/2004:12:09:54 -0400] Started backend /usr/lib/cups/backend/parallel
(PID 7050) for job 3.

I [05/Jul/2004:12:15:05 -0400] Adding start banner page "none" to job 4.
I [05/Jul/2004:12:15:05 -0400] Adding end banner page "none" to job 4.
I [05/Jul/2004:12:15:05 -0400] Job 4 queued on 'styluscolor640' by 'user1'
I [05/Jul/2004:12:15:05 -0400] Started filter /usr/lib/cups/filter/ogonki (PID
7088) for job 4.
I [05/Jul/2004:12:15:05 -0400] Started filter /usr/lib/cups/filter/pstops (PID
7089) for job 4.
I [05/Jul/2004:12:15:05 -0400] Started filter /usr/lib/cups/filter/pstoraster
(PID 7090) for job 4.
I [05/Jul/2004:12:15:05 -0400] Started filter
/usr/lib/cups/filter/rastertoprinter (PID 7091) for job 4.
I [05/Jul/2004:12:15:05 -0400] Started backend /usr/lib/cups/backend/parallel
(PID 7092) for job 4.


This information has been posted to two other Linux related sites (one dedicated to printing with Linux) and a friend also posted the information to a SuSE mailing list he is on. As of this time, I have seen no replies regarding this from any of the three sites, so SD701 is my last hope! I really want to use SuSE 9.1, but due to this issue, cannot.

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Antony]

Have you installed any printer drivers?

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us) AppleWebKit/125.2 (KHTML, like Gecko) Safari/125.8

[Edward]

SuSE detects the hardware after the main installation has completed, it correctly detected the printer on each system and installed the appropriate driver.

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Antony]

correct model? The right driver for the Canon brand?

also, any successfully printing with "plain text" documents?

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us) AppleWebKit/125.2 (KHTML, like Gecko) Safari/125.8

[Edward]

correct model? The right driver for the Canon brand?

also, any successfully printing with "plain text" documents?

Epson, not Canon.

Special built-in test pages both all-text and with an image, printed perfectly by themselves. I can't figure it out...

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Antony]

Epson, not Canon.

oops

You can print test pages, but nothing else?

Tried sending plain text documents from KWord or something similar?

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

[Edward]

For example if I print something from Opera and it does not print the first time, sending it to the printer a second time would generally result in a successful print.

This should occur the first time, every time.

Plain docs printed as expected.

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Antony]

So you can print from SuSE? but not with PDF files (Acrobat Reader)?

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/125.2 (KHTML, like Gecko) Safari/125.8

[Edward]

If I printed a web page with either Konqueror or Mozilla, it printed the first time, every time.

Opera and Adobe Acrobat Reader were the two main problem areas. As this is obviously not limited to one particular application, I can't see where either application is the problem.

It has to be something else and I'm beginning to suspect there is a problem with the new kernel (2.6). On other web sites, I read about other printing problems with Fedora 2 and Mandrake 10, both of which, like SuSE 9.1, use the new 2.6 kernel.

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Antony]

Not sure about the Opera, however, for Acrobat files, is that all Acrobat PDFs?
Some PDFs are encrypted for not to be printed.

Most likely, the print setting in your Acrobat Reader. Try disable the PostScript. I guess your Espon printer does not support PostScript.
Then try to disable the Asian language (whatever) and try to lower down the print resolution

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/125.2 (KHTML, like Gecko) Safari/125.8

[Edward]

I can't disable PostScript, because what a Linux application sends to the printer (i.e. Opera, Adobe, and even Mozilla), is a PostScript file. If I disable that, nothing will print.

UserAgent: Opera/7.51 (Windows NT 5.1; U) [en]

[Antony]

then adjust it to lower level of PostScript.

UserAgent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us) AppleWebKit/125.2 (KHTML, like Gecko) Safari/125.8

[Edward]

The only thing I never bothered to try was to install 9.1 without the printer turned on. Then after everything is installed, manually configure the printer (if SuSE does not automatically detect it afterwards).

I really don't want to waste the time again deinstalling 9.0 and reinstalling 9.1 for a third time.

UserAgent: Opera/7.52 (X11; Linux i586; U) [en]

[Edward]

Since I started this thread, there has been an update to SuSE Linux 9.1, in which Opera now successfully prints to the printer.

Adobe Acrobat Reader still does not print, however if the PDF file is viewed using the Konqueror web browser instead, the PDF file will print from that.

UserAgent: Mozilla/5.0 (X11; U; Linux i586; en-US; rv:1.7.3) Gecko/20040913