SillyDog701

[ivan318]

Hi all Pros,

Sorry, this is a bit lengthy. Please help to answer my following queries:

1). Regardless of security issues, which version of Netscape 7.x (7.01 vs 7.02 vs 7.1 and 7.2) offers the most reliable mail client ? The reasons I ask this question is actually I let my company using Netscape 7.x as their mail clients for more than 3 yrs, so far so good. Most of them are using 7.01 and 7.02, and averagly each of them has about 4-6G email saved in Netscape. I know this is rather big but no help for this. However, I do find Netscape v7.01 and v7.02 is rather good in terms of speed and reliability when comparing with Netscape 7.1 and 7.2. Correct me if I am wrong.

2). Recently, I upgrade all my company PC running from Win2K to WinXP, of course with Netscape v7.x migration too. I have done most of them, however 1 of the them keep having intermedium problems whenever she opens her Netscape mail v7.02. The symptoms are whenever she open the Netscape mail for about like 30mins-2 hrs , the Netscape mail just hangs there and freeze without any indication. No matter she waits for 10mins, the screen just freezes there and she has to go to Task Manager to kill the Netscape. I have done the following steps but without any help.
1). Delete all msf files and compacting them
2). Reinstall Netscape from scratch including main programs and profile
3). Recreate INBOX and copy the mail saved previously in INBOX back to the
new INBOX
4). Upgrade to higher version of Netscape like v7.2 and ThunderBird 1.5.0.4
5). Reinstall the whole PC twice
BUT the problem still persists while the rest of other people don't have this problem, I am nearly going to mad for this. javascript:emoticon(':(')
SadPLEASE PLEASE give me your professional advices. THANKS A LOT.

Thanks in Advance
///Ivan.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-TW; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1

[Fulvio]

You may need a different kind of professional advice after going through all that!
Quite seriously, one problem which I can see is the large size of the Inbox. I don't like to exceed a couple hundred e-mails, but that is my preference. Any GB size Inbox, even if it work seems like a nightmare to find anything.
As for the one problem, you did all the right things, but you are not talking about the size of the Inbox. Why not rename the present Inbox, and not put everything back in. There would be one Inbox for the current stuff, and an oldinbox with everything else. Now, if there is no more problem after getting this separation, the problem could be in some message of the oldinbox.
You client could move some necessary messages from the oldinbox to thecurrent Inbox, as needed.
I am curious about the use of Thunderbird. Upgrading to any Netscape, as long as the programs are uninstalled would allow the use of the same profile, with no problem. However, if the programs are reused, there may be worse problems.
But, Thunderbird does not use the same profile, but should be able to import the settings of Netscape. And, still problems with Thunderbird? I am trying to sort out problems which could be due to some profile problem from something in the Inbox, which causes the freeze.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060516 SeaMonkey/1.0.2

[ivan318]

Hi Fulvio,

Thanks for your reply. In fact, our users created many different subfolders to store their email so big size mail don't occupy into a single folder, actually the problemed user she only has 80M in her mailbox, that's really puzzling me. Regarding the Profile, I have recreated a new profile to host that mail folder, again with no help at all. Any great thought would help me to identify the problems. Thanks again.


Regards,
Ivan.

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Alexa Toolbar; mxie)

[Fulvio]

Ivan,
I know that some specific e-mails can cause all sort of problems. They are of spam variety. So, my suggestion would be to create a brand new Inbox for new mail. The existing Inbox should be moved, and renamed. Then, I would like to see what happens. The renamed folder can be copy/pasted again, and, if nothing happens by just being present, as I would expect, fine. Then, I would go after the contents. Will the program freeze, then?
You did not address my question about Thunderbird. Was it behaving like Netscape, having the same mail folder?

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20060717 Minefield/3.0a1

[ivan318]

Hi Fulvio,

Yes, I did install the ThunderBird before, however situation was just the same, it freezed as well. Of course after changing to Thunderbird, I did delete all *.msf files in order to make sure ThunderBird rebuilding these sort of index files correctly. But unfortunately, it just freezed again. As you suggested, I renamed the INBOX to other name and a new INBOX created, then copied all the content back to the INBOX. I have checked that user's mail one by one in her INBOX carefully and found nothing suspicious and they are all legitimate mail from known senders. Tell you what. Yesterday, I almost wanted to give up and tried other shots to reinstall the PC but this time with different model of PC. Amazingly the problem seems gone, the user told me her Netscape mail is no longer freeze any more after 2 days test. That's pretty strange to me because all the installation and program are coming from the same source. But this time is working for some reasons, nothing more and nothing less. Anyway, thanks for your great suggestion that was helpful for me to troubleshoot the problems.

Finally, same question as the Subject wrote, Pls let me know which version of Netscape mail you think is great in terms of reliability and performance (regardless of security update ) ? 7.01, 7.02 or 7.1 ? I do think 7.02 is the most fastest version I have ever run for 7.x mail version.

//////
Ivan.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-TW; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1

[Fulvio]

To me speed is not the essence. I did ok with 7.0.2, not as well with 7.1, and ok with 7.2. I removed it in March, but it never gave me problems, until after its demise. I am still recovering from the mess caused by the fact that I let it remove all its files, rather than selecting them, and deleting them, manually. But, it seems to have been a localized glitch, like your client's computer.
If things work, still with what works best, as long as you uninstall older or other versions. Sharing the same profile has been the worst move, next to installing on top.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1b1) Gecko/20060718 BonEcho/2.0b1