SillyDog701

[LARRYB]

My wifes computer has 2 email accounts set up.

One account the mail works great, but the second account all incoming emails are going directly into the trash folder. I have compaired the properities settings for both accounts and they are the set up the same.

I have looked at the junk mail settings and cannot find how to tell SM that incoming msgs are not junk.

Any ideas??

larry

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12

[Fulvio]

You have to check the general settings in Edit|Preferences|Mail|Junk settings, and click on the reset button, as well as on the Mail and Newsgroups|account name|Junk settings.
I have all mail which I select a Junk go to the Trash folder, but none goes on its own.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

[LARRYB]

everything looks OK. I did reset but still going to trash folder.
Its like my inbox folder and trash folder were renamed

with that being said, can i rename the trash folder to inbox??? i looked at the properties but didnt see a rename function.

larry

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 SeaMonkey/1.1.11

[Fulvio]

I would not rename the Trash to Inbox. I know that if you rename the Inbox to anything else, another Inbox file would be, automatically, created 9there is no rename function, but, rather right click|rename). You would end up with two Inbox files, which is a no-no.
I would, rather, Edit|Mail and Newsgroups|highlight account|remove account. Then create account with same settings as before. You will have a new set of files, and, hopefully, everything will be ok.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2pre) Gecko/20081104 SeaMonkey/2.0a2pre

[LARRYB]

Yeah I thought about doing that and see what happens. Also maybe reinstalling SM.

Larry

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12

[PaulD]

I don't have SeaMonkey, but:
In NS 7 there is Tools> Message Filters
Does SM also have a Filters function?

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

[LARRYB]

It does have a filtering system. I have checked to make sure it is set correctly.

Larry

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12

[Fulvio]

Reinstalling the program is, rarely, of any use. My suggestion, after eliminating the filters as the source of the problem, is to recreate the account, as I said before, secondly is to create a new profile. Reinstalling the program would be dead last.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b1) Gecko/20081007 Firefox/3.1b1

[LARRYB]

I agree with you after thinking about it. Reinstalling the program will just copy the profiles and accounts as they were.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12

[PaulD]

"Reinstalling the program will just copy the profiles and accounts as they were."
- Well-ll - what really occurs is that since the pointer to your Profile is untouched, the program just follows the yellow brick road. Again. No copying is performed.

Your initial post refers to both Junk and Trash. These are different folders. And the process that places an email into one of them may be different. Junk can be an adaptive process; Trash is via a filter. Are we treating an incorrect diagnosis?

"I have checked to make sure it ['filtering system'] is set correctly."
- What does 'set correctly' mean? No filters defined? No filters activated?

I concur with Fulvio:
1) Create a duplicate Account. This gives you another shot at bypassing any residual corruption.
NOTE 1: On the original (bad) account, change the setting to 'Leave message on server'. Otherwise an incoming mail will be read in before the new account definition even gets to see it.
NOTE 2: But, any FILTER is across all accounts. Whereas JUNK may be account specific.

If this doesn't work, then it is time to ...
2) Create a new Profile.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3