7.02 mail challenges

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7.02 mail challenges

Postby kah707 » Mon 03 Nov, 2003 10:42 am

Once in a while, I have a problem accessing my Netscape email accounts. I usually access them through the toolbar, and a window opens up with all three there, and I click on which one I want to look at and it updates with the new mail. All fine and dandy.

A few times in the past (including right now), my previously viewed mail shows, but it doesn't update with the new emails. I try logging on through the homepage icon instead, which goes to the screen name service. I click on which email to open, enter the password (if the stored doesn't show up) and it starts to load. I see it trying to authorize, going back and forth, and eventually a screen with "sorry, an error occurred. click here to continue" comes up, which, when clicked, brings me back to the screen name service.

The last couple times this occurred, it just seemed to go away in a day or so. Is there something I can do, or is it a Netscape glitch they are working on?

TIA

Kevin
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Re: 7.02 mail challenges

Postby Fulvio » Mon 03 Nov, 2003 5:42 pm

kah707 wrote:Once in a while, I have a problem accessing my Netscape email accounts. I usually access them through the toolbar, and a window opens up with all three there, and I click on which one I want to look at and it updates with the new mail. All fine and dandy.

A few times in the past (including right now), my previously viewed mail shows, but it doesn't update with the new emails. I try logging on through the homepage icon instead, which goes to the screen name service. I click on which email to open, enter the password (if the stored doesn't show up) and it starts to load. I see it trying to authorize, going back and forth, and eventually a screen with "sorry, an error occurred. click here to continue" comes up, which, when clicked, brings me back to the screen name service.

The last couple times this occurred, it just seemed to go away in a day or so. Is there something I can do, or is it a Netscape glitch they are working on?

TIA

Kevin


Let me tell you how I am doing. I have Netscape open with Navigator, although you can select it to open to with Mail, as well , in your Preferences|Appearance| Netscape will open with... If you do it my may, you click on the Mail and icon on the bottom left or Windows|Mail on the topmost toolbar. If you have saved the password, and have the setting to check and download mail, you should have nothing to worry about. You can try to click on Get messages. You may have a partially corrupted header file. In such case you can delete the Inbox.msf file(the Inbox file contains all the messages, so leave it alone) of your Mail folder of your profile.
I, really, do not understand what you are doing, so I will have to wait, if you can give better explanations, like which "all three there", how froim the toolbar, how from the homepage icon, etc.
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further explanation

Postby kah707 » Mon 03 Nov, 2003 7:26 pm

I also open Netscape up to Navigator. I deleted the mail icon on the bottom tray. I usually click on the icon on the toolbar right below the back button, next to "radio"

When I say open to all three, I mean all three email accounts I have with netscape. A window opens up showing all three together.

Alternatively, I try to open the email by the icon on the netscape webpage, right below the "N" Netscape network, and above radio and "my netscape".

Don't know if this has to do with it AGAIN, but I cancelled out of aol (had to go back to for a short time when I moved), now I am on dsl. I DID NOT USE my netscape user names on the email for aol, used something I could throw away - remembering what happened my last experience.

Does this clarify, or is there something else needed to be explained?

TIA

Kevin

This is getting a little frustrating. After my first episode with aol, and losing everything with my email address, I decided to keep with a 3rd party, so I can keep regardless of isp. But if I'm having different problems......
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further information

Postby kah707 » Mon 03 Nov, 2003 10:56 pm

I just emailed all three of my netscape accounts from my hotmail account. 2 of them worked, the third, the one I was concerned about, had the mail returned saying "550 mailbox not found".

I've had this email account for a number of months. A few times a week, I check it by opening up looking for mail, but I haven't really used otherwise.

Did they shut it down for inactivity? I thought if I went in there to check mail, that would keep active.

How do I reactivate, or can I?

TIA

Kevin
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Postby Fulvio » Tue 04 Nov, 2003 12:59 am

Don't tell me AOL. I has prepared and went as far as sending an e-mail from AOL9.0. It went through the motion of sending it, and then, kicked me back to the login, and everything was lost. So.... I am pretty tired to start from scratch., but you are implying that the accounts in question are Netscape Webmail. It has been getting confusing when the term Netscape mail is used. To me, the three accounts could be from different ISPs or Webmail, or AOL if set up. But, I think you mean Webmail. I don't know what could have happened to you, but considering the problems which most people have had with Webmail in Netscape mail, I would go directly to the Website(My Netscape). Although the new rule will eliminate inactive accounts, you should have your accounts, unless you received your notice long before me. Am I getting close to understand your predicament?
The notice is as follows:

Subj: Important Change to Your Netscape Mail Account
Date: 10/15/2003 3:01:51 PM Eastern Daylight Time
From: netscape-network@dms.netscape.com
----------------------------------------------------------------
Dear Netscape Network Member,

As a user of the Netscape Mail service, you are already familiar with the benefits of this service, including the ability to access your E-mail account from anywhere on the Web, store up to 5 MB for free, and help protect your e-mail from known viruses through free automatic virus screening. To continue to provide those robust features to you and preserve system resources for active users, we are making a change to our policies that give us the ability to close Netscape Mail accounts that have been inactive for more than 30 days.

What has changed?

The Netscape Network Terms of Service agreement has been updated as of October 8, 2003 to reflect this change by adding the following provision:


You agree that the Netscape Network may deactivate any free e-mail account that you do not use or visit for a period of thirty (30) consecutive days. You agree that Netscape has no responsibility or liability for the deletion or failure to store any e-mail messages on such deactivated e-mail accounts. If your e-mail account is deactivated, you will need to reactivate an e-mail box or sign up a new account.


Click here to view the agreement. This new provision will take effect on November 15, 2003 for users who registered prior to October 8, 2003. If you do not agree to the new terms, you will need to discontinue your Netscape Network membership.

What does this mean to you?

If your account is closed following 30 days of inactivity:

All of your incoming E-mail will be bounced back to the sender;
You will lose all E-Mails and attachments stored in your account; and
You will lose the information stored in your address book

To begin using Netscape Mail again, you will need to reactivate your E-Mail account. This may require you to change your E-Mail address.

How can you keep your E-Mail account active?

All you need to do to keep your E-mail account active is to log into your E-mail at least once every 30 days. This way, you can continue to enjoy uninterrupted service.

Thank you for using Netscape Mail.

Sincerely,
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Postby kah707 » Tue 04 Nov, 2003 10:53 am

I remember getting that email, but knew that since I was logging in every day or so with all three netscape accounts, since when I open mail, all three are there, and I click on all three individually to see if there is mail. With that in mind, there has never been a 30 day period go by. But stranger things have happened.

Assuming they cancelled it, the email letter you posted from them alludes to reactivating a cancelled account (I didn't have anything on there to lose, so no problem, just wanted the name again). Can this still be done?

Kevin
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Postby Fulvio » Tue 04 Nov, 2003 1:38 pm

kah707 wrote:Assuming they cancelled it, the email letter you posted from them alludes to reactivating a cancelled account (I didn't have anything on there to lose, so no problem, just wanted the name again). Can this still be done?

Kevin


May be. I have never cared for Webmail, and I have two accounts mainly for troubleshooting. I would not even know how to go about, but it should be somewhere in My Netscape.
So, I have been opening my two Webmail accounts in either Netscape or ePrompter, but, I make sure to go to the website, once in a while, to delete stale messages.
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More W98 NS 7.0 Mail Problems

Postby oldtimer » Sat 27 Dec, 2003 4:00 pm

After months of satisfactory operation of W98-Netscape7.0 when trying to send or reply to email, began to get failures with error message "We're sorry we are unable to send this message at this time. Please try to send your message again. Reference # 110." Re-installed NS 7.0, cleared caches, etc, and problem continued.
Called NS email support ($9.95). Got email listing seven things to try.Tried them without success. By then time limit for support had expired. I called NS Phone support ($39.95) and on Christmas eve got a technician who worked with me for about three hours to get to where I could send a test message to myself. We quit at that point. After Christmas I opened Netscape and tried to use Mail. No joy. Netscape Phone Support reported that the case had been closed and they could not work on it.
For years I had been able to open the Netscape Home screen, click on Mail, enter my screen name and password, and immediately get my Inbox, Sent,
etc files. After getting help from NS Support, I find that this does not work, and to get to my mail box I have to load Mail and Newsgroups, answer multiple requests for name and password, and if I am lucky, find my old mail files.
Anyone who can steer me to some help?
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Postby Lorraine » Sat 27 Dec, 2003 5:37 pm

Kah707 wrote
Assuming they cancelled it, the email letter you posted from them alludes to reactivating a cancelled account (I didn't have anything on there to lose, so no problem, just wanted the name again). Can this still be done?
Anyone who can steer me to some help?

If you can get in with your password, right at the top of the page, [it's quite small] click on MY ACCOUNT, any of the names you have which you said you didn't use, click on it or double click, and then click on Help.
Perhaps you will find the answer to your problem there.
You will find Edit in there, click one of your names, EDIT it back to the one you can't get in.
I use Netscape Webmail usually without any problems.
-Lorraine
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