SillyDog701

[madcatneal]

I upgraded from 7.01 to 7.1 this week on my WinME machine. Browsing and receiving email on multiple accounts with 2 different ISPs worked. I couldn't send mail through my normal ISP, Starband 2-way satellite. I get a message that the SMTP server is unavailable or refusing connection. At the same time however, my husband can send mail from his NT machine using the same smtp server. I decided to load 7.1 on my XP machine. There I can also browse but could not send email. When I try to send mail I get into an endless loop of being asked for my password and though I know I'm using the correct password, the loop continues. When I cancel out of that loop I get the server unavailable message.

After reading the "can't send email" message threads I decided to try my other ISP. Works fine. Many thanks to Ramona and Netscape Solutions for the info on her site.

But can anyone tell me why the Starband doesn't work? I tried the workarounds on the Netscape Solutions site for removing and reinserting the Starband smtp. My password is correct because it's used for retrieving mail and that works.

My ME machine is the Starband satellite server for all three machines. The Starband people have confirmed that I'm using the correct smtp server, login, and password (although I knew that before). They do not answer Netscape questions.

Is there some way to get more info on what's going wrong?

m. c. neal

UserAgent: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)

[humpd]

I have two thoughts on this. First, do you have an antivirus program that scans outgoing mail? If so, turn off the feature of scanning outgoing mail to see if that works. Another idea is to create a new profile with a new name (for example, change DSmith to DESmith) and set up your mail account as usual. If that does the trick, just copy the bookmarks and saved mail folders into the new profile and you will be all set. Good luck.

UserAgent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.6) Gecko/20040113

[akbash]

I assume you've already done the part where you've made certain the Netscape mail settings on your XP and NT boxes are the same, and that the ME router (and firewall?) has no settings that discriminate against the XP box.

You asked how to get more info. If you're conversant with the underlying protocols you could try running Netscape with these environment variables set:

NSPR_LOG_MODULES=SMTP:5
NSPR_LOG_FILE=smtplog.txt

Launch Netscape, attempt to send a message, quit. The file smtplog.txt will contain an incomplete dump of the SMTP transaction and Netscape's state machine. Unfortunately it doesn't log the actual username and password used. Still it might be instructive to compare a successful session from the NT machine with one of the other machine's.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040329

[akbash]

Yeah, the room always goes quiet when I bust out the bag of NSPR log. Maybe I should keep candy in that thing, instead.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040329