SillyDog701

[Don_HH2K]

Gee, nearly a month delay.

Still better than my Netscape 7.02 CD I ordered last year.

I doubt that anyone's getting a Netscape CD anytime soon, even if they paid for it.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)

[DJGM]

Yesterday, I finally received a Mozilla 1.7 CD, as part of my 1 year Mozilla CD subscription.
The problem is though, since it's taken so long for it to be shipped, the Mozilla software
on the CD is already, to all intents and purposes, technically out of date.

The CD, which was in a cheapo paper sleeve, with a round window on the front of it,
contains the folowing Mozilla App-Suite v1.7, Firefox v0.9 and Thunderbird v0.7, for
the Windows, Mac OS X and Linux OSes, and Camino 0.8 beta for Mac OS X.

Since they were released for download, the App-Suite, Firefox and Thunderbird, have
had one incremental x.x.x update for the Linux and Mac OS X platforms, and two
updates for the Windows platform, one of which was to fix a security bug.


Today, I released the following e-mail . . .

The order you placed at 8:02 AM Sunday, July 4, 2004 has been shipped.

Thank you for ordering from the Mozilla Store. If you have any questions
about your order, please feel free to contact us: service@mozillastore.com

Order: #13994

Shipped at 1:07 AM Thursday, July 22, 2004.

Shipped To:

Greg Mitchell
(postal address details)

Items Shipped:

Mozilla CD & 1.7 Guidebook - Mozilla CD & 1.7 Guidebook
$14.95 x 1 = $14.95

IMO, as good as Mozilla software is, they're official store really needs to pull it's
socks up, and get the orders out quicker, especially when it comes to the CD's.

Otherwise, a lot of people, like myself, may continue to receive CD's containing
software that has already been superceded by newer downloadable updates.

It was never like this, when I ordered the official Netscape 6.0 and 6.1 CD's
when they were available. They'd always arrived by AirMail/USPS within
two or three working of me placing the initial order with Netscape.


The Mozilla Guidebook should come in useful for "tech evangelism"

Or at least it will when I finally receive it!

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040616

[Andrew T.]

I just got another e-mail, in reply to a message I had sent a couple of weeks ago concerning the status of my order. At the very least, it provides some clues as to why everything is going so slowly:

Dear Andrew Stuart Turnbull

Your order went out on 7/13. Sorry for the delay but response to
Mozilla Products has been overwhelming. We have processed over 7
thousand orders this past week. Thank you for your support of Mozilla
and Mozilla Products.


Regards,
Mozilla Store Customer Service

7000 orders a week works out to 1000 orders a day, and is certainly an impressive figure. Service at the Mozilla Store seems to be compromised by an underanticipated onslaught of orders. Since Mozilla is clearly increasing in popularity, with more and more users finally coming to their senses and switching to it from IE for security or usability concerns, it doesn't surprise me that the store is swamped! Hopefully, the Mozilla Store will be able to prepare for large numbers of orders better with experience in the future.

I still haven't received my CD and guidebook in the mail yet, but at least now I can point the finger of blame at the Post Office instead of the Mozilla Store!

UserAgent: Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.7.1) Gecko/20040707

[Jim Burke]

My experience matches Alex T's almost exactly. I ordered mine one hour before he did but to date (Tues July 27 2004) have not recieved anything. Below is Mozilla's reply. I am happy that Alex received Mozilla's update email.

Jim Burke



The order you placed at 7:30 AM Friday, June 18, 2004 has been shipped.

Thank you for ordering from the Mozilla Store. If you have any questions about your order, please feel free to contact us at: service@mozillastore.com

Order: #12xxx

Shipped at 1:05 AM Thursday, July 15, 2004.

Shipped To:

Jim Burke

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)

[Jim Burke]

Hi everyone, yesterday I dripped through the rain here in Dallas TX and found a subtle little manilla envelope in the mail. In that envelope was one CD and the little Mozilla guidebook. Hope Andrew Turnbull has also recieved his order.

Mozilla Store
Thursday, July 15, 2004 3:05AM
Mozilla Store Order Shipped - Order #12435

The order you placed at 7:30 AM Friday, June 18, 2004 has been shipped.

Thank you for ordering from the Mozilla Store. If you have any questions about your order, please feel free to contact us at: service@mozillastore.com

Order: #12435

Shipped at 1:05 AM Thursday, July 15, 2004.

Shipped To:

Jim Burke

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)

[orizng]

I received my order pretty quick, Mozilla 1.5, lol, I m just thinking that since Mozilla 1.7.1 is out, firefox and thunderbird also get some important upgrades since 0.9/0.7, who will order Moz 1.7 CD?

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-CN; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)

[Andrew T.]

Hope Andrew Turnbull has also recieved his order.

Indeed I have; I was fortunate to discover a yellow envelope addressed to me from the Mozilla Store when I visited the Post Office today. I reported on its contents in this thread.

I'd still be interested in ordering merchandise from the Mozilla Store in the future, but judging from my experience I'll need to be very patient when doing so!

UserAgent: Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2

[orizng]

I bet they need time to produce that CD and Book when they accept an order? lol

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040727 Powernarwhal/0.9.1+