SillyDog701

[fmtmp]

As the title says, when I clicked on the Netscape Shortcut( I'm using WinXPHome) I see that "hourglass" icon for about 1/2 a second and then nothing happens. After downloading Netscape a few times, I eventually uninstalled it, re-downloaded it and I still get the same null response. I even called Microsoft who were useless, suggesting I remove cookies and dead files. They said that maybe Netscape has a patch for the new SP2.

Any suggestions would be most appreciated..

Thank you.

Mike

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705)

[Don_HH2K]

My guess, since you've uninstalled and reinstalled multiple times, is that somehow your Netscape profile got corrupted. Unfortunately, if that is the case, you may need to lose all your settings, e-mail, and address book entries to fix this. So, do the following:
1) Go to [tt]c:\Documents and Settings\<Your WinXP Profile Name>\Application Data[/tt] in an Explorer window. Right-click on [tt]Mozilla[/tt] and select Cut.
2) Right-click on your Desktop and select Paste. Wait for the dialog to finish moving the files
3) Try starting Netscape again. If it starts, that was the problem, and I'm sorry to say that you've lost a lot of things tied to Netscape, minus Bookmarks and your Address Book, perhaps. If it doesn't, move everything back by dragging the Mozilla folder on your Desktop back to the Explorer window for the Application Data folder, because that's probably not the problem.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a4) Gecko/20040927

[fmtmp]

But thanks for your reply....I've been using Netscape for years, so it's a strange thing!!!

Mike

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705)

[Fulvio]

But thanks for your reply....I've been using Netscape for years, so it's a strange thing!!!

Mike

But, do you know how many programs got screwed up by SP2? A lot.
Anyway, the Netscape which you have been using for years is not the same Netscape. In fact, if you have 4.8 and 7.2, they will run without clashing.
I don't know of many people who have complained of problems with SP2, and NS7.2.
As Don said the repeated uninstalling and reinstalling is not only counterproductive, but may lead to problem which you would otherwise not had. Anyway, I do not get a feeling that you had a perfectly working Netscape7.2 before SP2 was installed or not. Did your problem showed up for the first time when you installed SP2? If so, for how long was 7.2 working correctly. It may be related to an incorrect treatment of the previous version before the installation of 7.2.
I have not installed SP2 because my Automatic Update does not think I need it, and I heard of a number of problems with the entire system, which were alleviated by removal of SP2.
But you need to do a few things, and I don't believe that Don's suggestion will lead to anything useful. Maybe he can explain why to do something so drastic.
You need to do three things, two of which are not difficult nor dangerous.
1. You hope fully know where your program is installed. Check that is installed, and what is there.Thank go to the Add/Remove, and uninstall NS7.2
2. This is important, because there is another folder, in this path
C:\Program Files\Common Files\mozilla.org\GRE . You have nothing there if the uninstall worked, and you have only NS7.2, named 1.7.2......
3. You will need to create a new profile. Ideally this should be done with NS7.2 installed, to bring up the profile manager. You do Mage Profile|Create Profile. Just give it a different name from what you have.
Follow this If everything has been working ok, you should be able to reinstall NS7.2, but use this new profile. If it works, you can start copying files from the old profile to the new one.

Good luck.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[Alice]

Can you access the Profile Manager? Make sure that QuickLaunch is not enabled and that there is no netscp.exe process running, then try to open the Netscape 7.2 Profile Manager from the Start programs menu. If you can't even access the Profile Manager then an uninstall and reinstall of Netscape 7.2 is in order. If asked to delete leftover Program Files during the uninstall process, say YES as this will not touch your profile data.

Before reinstalling Netscape 7.2 it is most important that you go to C:\Program Files\Common Files\Mozilla.org\GRE and DELETE the 1.7.2_2004080415 folder, which represents the GRE folder for Netscape 7.2. If you have no other Mozilla versions installed then you can safely delete the entire GRE folder. The problem you describe usually occurs after a reinstall of Windows or restore of a prevous registry (includes using System Restore). This was common in Netscape 7.1 and now seems to also be a problem with Netscape 7.2 See:
http://www.ufaq.org/modules.php?name=Se ... &artid=138

You should also be sure to disable your antivirus, clear the %TEMP% folder contents and install Netscape 7.2 (preferably using the 24 MB full/offline installer) while logged onto a user account with Administrator privileges.

Netscape 7.2 SHOULD use the old ...\Application Data\Mozilla\Profiles\"profilename"\xxxxxxxx.SLT folder contents, which include your mail, bookmarks, address book, etc. so I would NOT remove the Mozilla folder before reinstalling Netscape 7.2.... However you may want to take the precautions mentioned here:
http://ilias.ca/netscape/installing/

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[fmtmp]

I really appreciate your detailed responses, however, I just got fed up and started using Opera and so far, so good..it seems to be quite similar to Netscape with it's integrated email function. Previously, Netscape erased all of my emails for no apparent reason..that was some time ago, so I will try this browser and see what happens.

Thanks again,

Mike

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) Opera 7.54 [en]

[Fulvio]

Netscape did erase anything. Do you know where the Netscape Profiles are?
In WinXP they are in C:\Documents and Settings\Fulvio Perini\Application Data\Mozilla\Profiles. If you used the default profile, and did not do the installation in the correct order, your Mail link may have lost touch of the Hard Drive stuff. The profile is not removed unless you choose to, but the Program can and should be uninstalled, if a different version is being used.
And, the Mail link may not be lost at all. There are a number of ways that one can restore the mail. Just look at how many question of that type which are placed. Unfortunately, it is hard to diadnose a problem by looking at other posts, because everyone has a different way of presenting their problem. But, you will be surprise to see how many people believe that Netscape deleted the mail.
good luck with Opera. It is an excellent program, although I am still baffled by its mail.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) (CK-SillyDog)

[shape]

My father has exactly the same problem.

After installing SP2, NS72 refuses to launch.
We've tried almost every trick now.

De-installation and reïnstallation, including first removing (renaming) the directories:
- Program Files\Netscape
- Program Files\Common Files\Mozilla.org
- Documents and Settings\<Username>\Application Data\Mozilla

No luck.

We've uninstalled and reïnstalled even with the offline installer.

When we launch Netscape, we can see in the Task Manager that is it there for a fraction of a second and then disappears without any warning.

Also at the end of the installation process where we expect it to open up, the setup just stops.

It´s not only the browser, none of the apps (mail, profile manager) work.

Any any clue?

Shape

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)

[Fulvio]

I never figured out why these these happen, since I was not there to see the process. Use the suggestions about create a profile
for some reason, I am having problems getting in the exact link. but, I am using a demented program (sorry, program)

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

[Alice]

A similar problem was also reported in this Ufaq forum thread:
http://ufaq.org/modules.php?name=Forums ... pic&t=2625
Service Pck 2 For What Its Worth

Posted: Thu Oct 07, 2004 8:10 am Post subject: 7.2 won't load after installing SP2
Twice I tried installing SP2. Second time I debugged with Spybot S&D and Ad Aware, defragged, and scandisked. Netscape 7.2 won't load. the cursor flutters for about a second and then nothing. Netscape 4.7 will load but my current mail is in 7.2

No solution was found (even uninstalling SP2 didn't help!) and BrigidE ended up following my suggestion to try Mozilla 1.7.3 instead:

If you've set up multiple users on WinXP then try installing Netscape 7.2 from the same USER account as listed in the C:\Documents and Settings\USER\Application Data\Mozilla\Profiles"profilename" path that includes the xxxxxxxx.SLT folder where your current profile data data (bookmarks.html, abook.mab MAIL, etc) is stored. Make sure your Folder Options are set to view hidden files and folders.

The only other suggestion I can offer is to try an install of Mozilla 1.7.3 which is very similar to Netscape 7.2, except it's missing the integrated AOL Instant Messenger and Netscape Webmail features. Mozilla 1.7.3 will use your Netscape 7.xx profile data.

Try the full installer listed under Mozilla 1.7.3, Official builds Win32 Full Installer (12.0 MB) . The file you want is named mozilla-win32-1.7.3-installer.exe . This will avoid problems with firewall programs when using the net (stub) installer. If the full installer file won't work either then try the zip file download as a last resort (there are some plugin install issues with zipped builds). You just unzip the file mozilla-win32-1.7.3.zip into any folder then run the mozilla.exe file from inside the Mozilla folder or create a desktop shortcut to mozilla.exe. You can download the Mozilla 1.7.3 exe installer or zip version from
http://www.mozilla.org/releases/

In your place I would try installing Mozilla 1.7.3 as I suggested before. Don't make any registry edits. Just try a Mozilla install. Make sure you install while logged onto a USER account with Administrator priviledges.

If you do end up using the ZipFile build, then you will need to create your own desktop shortcut by dragging the mozilla.exe file to the desktop. To run the profile manager you will need to create a new shortcut and right-click, select Properties, and add -ProfileManager to the end of the Target field on the Shortcut tab, for example:
"C:\Program Files\Mozilla173\Mozilla\mozilla.exe" -ProfileManager

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[Alice]

Just wanted to add,
Here's a MozillaZine forum thread that mentions a similar problem with Mozilla fter installing WinXP SP2, in case it helps:
http://forums.mozillazine.org/viewtopic.php?t=119560
Mozilla Goes Away With Installation of Windows XP SP2

There are 2 Bugs related to WinXP SP2:

Bug 257214 XP SP2 Breaks Mozilla (windows compatibility mode problem)

Read the two comments to find the settings you need to configure in WinXP:
comment 1/2: Solution

If you have an AMD64 CPU, that may be another problem.
AMD improved security by adding hardware protection against things like buffer overflow or malicious code running on the stack. Windows just can´t handle this correctly in the moment, needs some more patches.
Intel will add the same feature ( they´ve got a licence from AMD) in future CPUs. Solution in this case: don´t install talkback, see comment 52.

Bug 233765 Won't start up (crash) after XP SP2 installed (AMD64) (Opteron Athlon 64 FX x86-64)

Bug 233765 comment 52

herman

P.S. If you have AMD64, maybe you should try the next 1.8, maybe 1.8a4, or 1.8b.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

[Alice]

Here's a copy of my reply to one Netscape 7.2 user with a similar problem, and the solution that user posted, from another forum:
http://ufaq.org/modules.php?name=Forums ... pic&t=3291
Posted: Wed Oct 20, 2004 Post subject: MS XP Pro SP2 versus Netscape 7.2 start - problem

I installed sp2 for MS XP Pro. Then, netscape 7.2 stopped working. I clicked on the Netscape 7.2 desktop icon, task bar icon, netscape directory icon. None of those clicks open the netscape. IE runs just fine. I uninstalled netscape 7.2, downloaded it and installed it again. The same problem persists.

I've seen others complain that netscape 7.2 stops opening at all, after installing SP2.

The advice I've been giving is to uninstall completely using the same procedure for Netscape 7.1 given here:
http://www.ufaq.org/modules.php?name=Se ... &artid=138
Note that it is important that you remove the C:\Program Files\Common Files\mozilla.org\GRE folder before reinstalling Netscape 7.2.

<snip>

However, when installing the netscape 7.2, there is a choice, "remove third party programs" or "leave them in". I consistently clicked on "remove the third party programs." Please, what is a correct choice?

If you install Netscape 7.2 into the same Program Files folder as a previous version, and the folder is not empty, you will get a prompt similar to:
A previous installation has been found in the chosen directory. Unrecognized 3rd party components will be removed from this directory to prevent version incompatibilities and will have to be re-installed.

Continue Skip

Clicking "continue" to remove third party components is correct since you WANT any leftover program files to be removed before reinstalling Netscape into that folder.

Skipping that step can cause problems.

Solution offered: Install Netscape 7.2 into a DIFFERENT folder

Thank you for your postings. The following was the culprit on my PC:
The Netscape 7.2 setup program was installing the netscape into:
\Program Files\netscape\netscape
which prevents the netscape starts by clicking on the netscape icons wherever they are located.
If installed in:
\Program Files\netscape
everything was just fine

I would suggest creating a NEW folder in in either C:\ or C:\Program Files named Netscape7.2 and then chosing the Netscape7.2 folder during the install process... From what I remember, you can only browse to an existing folder during the installation so it is important to create it beforehand. This page has screenshots of the installation process:
http://home.att.net/~cherokee65/index5.html

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[Fulvio]

I always install new versions of Netscape and Mozilla in directories of their own. I change the destination, editing the default destination at the beginning of the installation. If the directory does not exist, Windows asks me if I want to create it, since it does not exist, and, after saying yes, I am on my way.
And, if I want to use an old version, as I am now, I always creat6e a new profile.
As for SP2, I doubt that I will ever install it. My (Semi-)Automatic Windows Updater scans the system, at least twice each day, and, so far it has told me that I don't need any updates.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) (CK-SillyDog)

[Alice]

I always install new versions of Netscape and Mozilla in directories of their own. I change the destination, editing the default destination at the beginning of the installation. If the directory does not exist, Windows asks me if I want to create it, since it does not exist, and, after saying yes, I am on my way.

I always create the new install directory before running setup...
I did try a "dry run" to the point of hitting the Browse button, seen here (from Ramona's page):


Under Destination Directory it will normally show the default directory e.g. C:\Program Files\Netscape\Netscape but you can change that by clicking Browse- after which you can click the folder where you want to install....
for example: C:\Program Files\Netscape\Netscape7.2 as shown here:


So then what you do is to change the path to whatever you like, for example, C:\Netscape7.2, even though the folder doesn't exist, at which point Windows asks permission to create the folder? Thanks for the information, Fulvio. I figure you'd be the best person to know, seeing how often you install new Netscape and Mozilla versions.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

[Fulvio]

Alice,
if you can point me to a way to show Images like you did, give me a link at this site. I tried before with my screen captures, but I must have not done it right. I, completely, agree with you.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3