SillyDog701

[Icecold]

Hi,

Please can anyone help. I've accidentally removed my mail account from Netscape 7.2 mail so all my e-mails have disappeared. Please is there any way I can get them back. My operation system is Windows XP.

I will be very grateful if anybody can help me.

Happy Easter.

UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; YPC 3.0.2; BT Openworld BB; SV1; .NET CLR 1.1.4322; yplus 4.3.01b)

[Alice]

I assume you removed the account from within Netscape's Mail&NG Account Settings window using the Remove Account button? Or, something happened and you recreated your mail account, and the Netscape Inbox, Sent and other mailboxes are now empty?

Don't worry. Neither action removes the actual mail files from your hard drive, which are normally stored (In WinXP) in the C:\Documents&Settings\"user"\Application Data\Mozilla\Profiles\"profilename"\xxxxxxxxSLT\Mail\"mail.server.folder".
(In WinXP you need to set the Folder Options View settings to show hidden files and folders because the Application Data folder is hidden). The actual "mail.server.folder" name might be something like pop.MyISP.com, or if you have multiple accounts for the same ISP (or have removed and recreated the accounts), you might have Mail folders named pop.MyISP.com, pop.MyISP-1.com, pop.MyISP-2.com etc.

Here's what you need to do:

If you have a backup copy of the prefs.js file (located in the profile's .SLT folder), restore the backup and you'll be back in business. If you have no prefs.js backup:

Open the Netscape Mail, Mail&Newsgroup Account Settings window and use the Add Account button to recreate the account, if you haven't already done so. Then check in the server settings, Local Directory field. The end of the folder path will show a folder name that is holding your (now empty) mail files. It will now be something like pop.MyISP-1.com if you only had a single mail account folder before. (Netscape appends a -1 or -2 or -3 to the folder name when it creates a new account folder, each time you recreate an account with the same mail server name).

Just use the Browse button to switch from the pop.MyISP-x.com folder back to the earlier pop.MyISP.com folder (for example, if you currently show pop.MyISP-1.com then switch to to pop.MyISP.com) and restart Netscape. You should have your mail back.

Details here:
http://home.att.net/~cherokee67/ns7lostprofwinxp.html

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050319

[Icecold]

Hi Alice,

Thank you so much for your help I've now got my mail back.

Best Regards,

Icecold.

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[Alice]

Glad to hear you've gotten back your mail. Thanks for posting back.

Now would be a good time to make a backup copy of the prefs.js file and, while you are at it, bookmarks.html and abook.mab, all in the Profile's "profilename"\xxxxxxxx.SLT folder. This page has more information on files in your profile plus lots of good tips:
http://ilias.ca/netscape/profilefaq/

I use a D:\Backup\Mozilla\Profiles folder for my Netscape and Mozilla backups. You could also make a backup copy of the entire C:\Documents&Settings\"user"\Application Data\Mozilla folder, if it makes it easier and if you have the disk space. You may want to clear your Netscape cache (Edit > Preferences > Advanced > Cache) before doing so.

Happy Easter, to you too

UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050319