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Retrieving lost emails and newsgroup settings
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Retrieving Lost Mail and Newsgroup settings

Based on Lost Mail & NG Account Settings / Profile (SillyDog701 Message Centre)


This tech note is to help you solve following issues: Lost Mail, Lost Mail folders, Profile has disappeared from the Profile Manager, All Netscape settings are lost, Messages vanished from my Inbox, Where has my Mail Account gone, and The Folders in the left pane of the Mail window have disappeared.

Symptom:

You've opened Netscape Mail & Newsgroups, and are prompted to set up a new Mail Account, as if this is a new install.

This tech note is designed for Netscape 6/7 users, however, it can be applied to Mozilla.

Solution:

If you have a backup of your prefs.js file,

Close Netscape and Quick Launch
Open Windows Explorer
Navigate to your Netscape 6/7 Profile Folder (a.k.a. salted (*.slt) folder)
Rename the existing prefs.js file to BADprefs.js
Copy the backup copy to the salted (*.slt) folder
This should resolve the problem.

If you don't have a backup copy of the prefs.js file,

Go ahead and set up a new Mail Account at the Mail Wizard prompt

Next:
Quit Netscape and quit Quick Launch

Open Windows Explorer and navigate to your Mail Account Folder
Your Mail Accounts will be similar to:
mail.accountname.net
mail.accountname-1.net, etc.


Open the Inbox in each of these accounts in order to determine which of the accounts contain your mail.

Copy the path to the mail account folder containing your mail
E.G., (path to)\Application Data\Mozilla\Profiles\username\*.slt\Mail\mail.accountname.net
tip: To avoid a typo, with the Mail Account folder open (the folder which contains your mail)
copy the "Address" field at the top of the Windows Explorer Window, as shown in this

From Netscape Mail/Newsgroups menubar, Edit | Mail & Newsgroups Account Settings | Server Settings

In the right panel, scroll to the bottom of the page.

In the "Local directory" field, paste the path to the mail account folder containing your mail, which you just copied.

Next:
In the left pane highlight "Local Folders"

In the right pane select: View settings for this account

Ensure that the "Local directory" path points to the correct "Local Folders" folder, the one which contains your Mail:
(path to)\Application Data\Mozilla\Profiles\username\*.slt\Mail\Local Folders

Exit Netscape, then reopen.

You should have your Mail back.

I would also suggest disabling Quick Launch, as some users report that disabling the feature stopped the Lost Mail issue. This may or may not work for your system.

If none of the above solve your problem, then Create a New Profile.

We always recommend back up your profile regularly.

You can find this page at:
Lost Mail & Newsgroups Account Settings Profile (Netscape Solutions Page)

Credits
ChrisI, DougG, and netscape.public.newsgroup

Based on Lost Mail & NG Account Settings / Profile (SillyDog701 Message Centre)


Based on Lost Mail & NG Account Settings / Profile (SillyDog701 Message Centre)


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* Netscape Browser Archive

* Browser Version Guide

* Message Centre



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You can find this page at:
Lost Mail & Newsgroups Account Settings Profile (Netscape Solutions Page)

Page URL: http://sillydog.org/netscape/kb/lostmailnewsgroup.html
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This page was first published on 29th June, 2004.
This page was last modified on 7 April, 2005.
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